Reducing our impact to make life better

We are committed to creating a better future by reducing our environmental footprint and partnering with ethical suppliers.

We proactively set progressive environmental targets focused on responsible sourcing of wood fibre, reducing carbon dioxide emissions and diverting waste from landfill.

Ethical Sourcing

As one of Australia’s largest tissue manufacturers, we are deeply committed to supporting responsible forest management to ensure the world’s precious forests and the species and communities that depend on them, are maintained now and in the future. That’s why we’re serious about ensuring all the fibre in our tissue products comes from responsibly managed forests. Since 2012, we have sourced 100% of our fibre from Forest Stewardship Council® (FSC®) certified and FSC® Controlled Wood sources for all of our Australian manufactured tissue and paper towel products, including Kleenex® Tissues, Kleenex® Cottonelle® Toilet Tissue, VIVA® Paper Towel and our Kimberly-Clark Professional Kleenex® range.

Over the past five years we have significantly reduced the amount of controlled wood fibre sourced and increased the amount of certified fibre as FSC certified fibre has become available.

Where we sourced our FSC® certified and controlled wood fibre in 2015

Supporting and promoting sustainable forestry

Our success is tied to the social and environmental needs of the world around us.

As one of the first brands to advertise Forest Stewardship Council (FSC) certification on our packaging in 2011, we’ve been continuously supporting the efforts of the FSC to increase consumer and business demand for FSC certified products, the most robust certification scheme for paper products.
In September 2015, our Kleenex®, Kleenex® Cottonelle® and VIVA® brands supported the FSC Friday social media campaign by amplifying messages across social media and providing prize packs.

Inspired partnership shines a light on ethical sourcing

Together with partners like WWF® Australia, we’re pooling our expertise to help solve how to protect.

In 2011, we partnered with WWF Australia's Love Your Forests program to drive a conversation about the importance of ethical sourcing, promote FSC certification and show consumers how small choices, like the brand of toilet tissue they purchase, can have a big impact on the environment.

Independent research commissioned by the WWF Australia, FSC Australia and Kimberly-Clark Australia in 2015 showed that consumer awareness increased from 7% in 2011 to more than 19% in 2015. This remarkable result was in part due to our work over the past several years to promote FSC certification as part of the Love Your Forests program with WWF Australia.

The Heart of Borneo campaign

In 2015, we further advanced the conversation about ethical sourcing when our Kleenex® Cottonelle® brand launched the Keep the Heart of Borneo Beating campaign as an extension of Love Your Forests.

This campaign shone a light on the issue of deforestation and the endangered orang-utans in the Borneo region, and the need for sustainable forest management practices as a solution.

It is important to note that Kimberly-Clark does not procure any fibre from Borneo. However, we feel it is important to support the work here given the region's high-conservation value.

Scientific evidence shows that orang-utans can live in natural forests used for sustainable logging. Kleenex® Cottonelle® donated over $152,000 to fund WWF’s work, including:

  • Working with timber companies to sustainably manage rainforest areas designated for logging and achieve FSC certification.

  • Working with local community patrols to protect the forests against illegal hunting & poaching, mining and logging.

  • Education and capacity building through local schools program and the establishment of an orang-utan conservation education centre.

  • Carrying out surveys to help monitor the orang-utan population.

You can read more about the campaign and pledge your support at

KLEENEX® cottonelle® donated over $152,000 to fund WWF’s work

Energy and Emissions

We’re also committed to reducing energy and emissions, by increasing efficiencies in our operations.

Reducing carbon
dioxide emissions

In 2015, we reduced carbon dioxide emissions a further 11.2% from 2014 levels by continuously improving processes at our manufacturing sites to increase production and energy efficiencies. This result also includes the closure of our Albury mill in March 2015.

Over the past five years, we have reduced our emissions by 37.2% which exceeds our 2015 goal of 30%

Investing in cogeneration drives emissions reductions

Sustainability is not a choice; it’s the way we need to operate to ensure our success into the future.

Our Millicent Mill in South Australia, the home of Kleenex® Tissues, Kleenex® Cottonelle® Toilet Tissue, VIVA® Paper Towel and Kimberly-Clark Professional products, accounts for around 90% of our energy footprint.

Cogeneration means the mill produces electricity from a gas turbine for our site which generates steam and heat that is used to dry our state of the art tissue paper.

Greenhouse Gas Emission from 2011

Key Projects

  • 2011
    • Millicent Mill Closure Tissue Machines 1 and 3
    • Millicent Mill Tissue Machine burner upgrade and steam shower rebuild
    • Albury Mill Replacement of Electric Heaters with Sheet Dryer heaters and HAK gas heaters
  • 2012
    • Millicent Mill Decommissioning Boiler
    • Millicent Mill KCA5 (machine which makes Viva Paper Towel and Kleenex Cottonelle Toilet Paper) Hood Optimisation
    • Ingleburn Mill Warehouse Lighting Upgrades
    • Albury Mill Implemented Variable Speed Drive Fans
  • 2013
    • Millicent Mill Implementation of Cogeneration
    • Millicent Mill KCA5 Turbine Exhaust Gas Reduction and Fan Optimisation
    • Ingleburn Mill Huggies Pants Machine Installation
  • 2014
    • Millicent Mill Installation of LED lighting in part of the warehouse
    • Ingleburn Mill Conducted Energy Audit as part of the Office of Environment and Heritage’s Energy Saver Program
  • 2015
    • Millicent Mill Cooling Water and Chiller Optimisation
    • Millicent Mill Improved Efficiency of Raw Water Variable Speed Drives
    • Albury Mill Closure of Mill


We’ve set ourselves a big goal of zero manufacturing waste. In 2015, we diverted 75.9% of our overall manufacturing waste from landfill.

This fell below our results in previous years due to unforeseen challenges in the product specifications; however, we continue to explore ways to turn manufacturing waste into value and divert it from landfill. Since 2013 our Ingleburn Mill team has been working to find a solution for a difficult manufacturing waste stream.

In late 2015, we found an Australian waste management company that can convert this waste into Processed Engineered Fuel pellets to create energy in cement factories. With this solution, our Ingleburn Mill manufacturing waste diversion rates are estimated to reach over 90% in 2016, getting us back on track to achieving our goal.

Manufacturing waste diverted from landfill

The chart below shows our diversion of manufacturing waste from landfill for each of our manufacturing sites for the past five years:

Manufacturing waste diverted from landfill


Our water conservation and recycling initiatives are centred at our Millicent Tissue Mill in South Australia as our other sites only use small quantities of municipal water for the operation of employee amenities.

We have worked collaboratively with the South Australian Environmental Protection Authority (EPA) and the local community since 2007 to improve the quality of our waste water and reduce our water usage. This partnership, and the removal of logs stored in the lake following the 1983 Ash Wednesday bushfires, has had a significant impact on the overall health and safety of Lake Bonney, which was re-opened for recreational use in 2013. Lake Bonney is a freshwater lake in South Australia located in close proximity to our Millicent Mill. 

Since the closure of our Tantanoola Pulp Mill in 2011, and by using best practice water treatment operations to treat our waste water before releasing it to Lake Bonney, discharged water clarity continues to improve with independent testing showing that it meets Australian Drinking Water Guidelines in 2012.

As part of a licensing agreement with the EPA, we report annually on our monitoring of discharged waste water leaving the mill and the extent of any environmental impact to groundwater from activities undertaken at the mill. 

While the Mill’s waste water flow continues to decrease slightly and waste water quality and clarity has significantly improved, we have experienced an invasive blue-green algae bloom over the past couple years. To better understand what is happening and why, we’ve partnered with the University of South Australia to conduct a PhD study to simulate conditions in our aeration ponds and develop potential solutions to prevent blue-green algae build-ups in the future.